Much of our information-seeking, and many everyday interactions happen online. These interactions might be with friends and family, businesses, government and other organisations. Expectations now are that libraries will also interact with their community online. Library collections may include digital content that your community can access online.
It's important that your library users can find out through your online presence, what your library offers and how the library can help them. Your online presence should be a portal to your school library.
Increasingly, the distinction between services provided by libraries and the technologies of companies like Microsoft, Amazon and Google, are blurring or disappearing entirely. For users there is no distinction. The expectations of students using library services are measured against the services they receive from these corporate providers.
— JISC News
The Pew Research Center investigated what people do when they use library websites. The results make it clear that library users want to:
- search the library catalogue to find out what books and resources are available
- find basic information about your library such as opening hours
- manage their own borrowing including reserving items, checking and renewing loans
- access eBooks or any digital resources your library provides online
- get help with homework or research
- get book recommendations
- find out about library events.
The student experience and the future of libraries — JISC News
Library services in the digital age — Pew Research Center