Registering and requesting

Coming in on a Saturday to research? Plan ahead and request items you want to use by 4pm on Friday. Orders made on Saturday aren't delivered until Monday.

Most of the collections are kept safe in storage, but they can be retrieved at your request. You need to be registered with us to request items. Find out how to register and request items from our published and unpublished collections.

On this page

Register so you can request collection items
How to request items
Requesting items that aren't books
Delivery times for material you have requested


Register so you can request collection items

You can register to request collection items. There are different processes for requesting:

  • published material (collections on the National Library catalogue), or
  • unpublished (collections on Tiaki).

Published material — registration

Published material includes books, journals, newspapers, and more.

  • Complete the 'Register to the use the National Library Catalogue' form
  • Once you've completed the form come in to the Library, show us some photo ID, and you’ll be able to request published items from the National Library catalogue for viewing in the Reading Rooms.

Register to the use the National Library Catalogue

Unpublished material — registration

Unpublished material includes photographs, manuscripts, drawings, oral histories, and more.

  • You’ll need a RealMe account to register to view unpublished material — you can use your existing RealMe account, or create one from Tiaki.
  • On the Tiaki homepage click Login or register and follow the instructions to use your RealMe account or make a new one.
  • Click Continue to go to the Tiaki registration page.
  • Fill in the registration form and you’re done.

Once you have completed this registration process you’ll be able to request unpublished material from Tiaki for viewing in the Reading Rooms.

Tiaki homepage


How to request items

Once you have registered with us you can request published and unpublished material and view them in the Reading Rooms.

Request published material

  • Go to the National Library catalogue
  • Sign in — link is in the top right hand corner
  • Search the catalogue
  • Select the item you want to request
  • Click 'Request'
  • Complete the request information
  • Click 'Request'
  • Sign out once you've finished requesting.

You can request up to 10 items at a time.

National Library catalogue

Request unpublished material

  • Go to Tiaki
  • Login using RealMe
  • Search the catalogue
  • Select the item you want to request
  • Click 'Request item'
  • 'Close' the box
  • Click 'current request' — left hand of screen
  • Fill in 'date required', 'comment' and then 'complete request'
  • Click 'Close'
  • Logout once you've finished requesting — top right hand corner.

You can request up to 10 items at a time.

Tiaki homepage


Requesting items that aren't books

If you want to request items from the collections that aren't books we will need to check with the curator. Please use our 'Ask a Librarian' service.

Examples would include:

  • Drawings, paintings, and prints
  • Ephemera
  • Cartographic
  • Oral history
  • Rare books and fine printing

Ask a Librarian


Delivery times for material you have requested

Collection items are brought to the Reading Rooms throughout the day Monday to Friday.

General Reading Room weekday deliveries

If you request an item It will be delivered at
From 10am Approximately 30 minutes from the time ordered
After 4.30pm 10.00am the next day except Saturday

Katherine Mansfield Reading Room weekday deliveries

Please note that the deadline for ordering is 90 minutes before the next delivery.

If you request an item by Your item will be delivered at
8.30am 10.00am
10.30am 12.00 noon
12.00 noon 1.30pm
1.30pm 3.00pm
3.00pm 4.30pm
After 3pm 10.00am the following day except Saturday

Requesting items for Saturday

If you are requestings items from our collections for your visit on Saturday, plan ahead and order them before 4pm on Friday.

Requests made on Saturday won't be delivered until Monday.