EPIC vendors
As an EPIC member you can contact EPIC vendors for training, promotional material, usage statistics, technical support and general enquiries about their resources.
Vendor support for EPIC members
EPIC members can contact EPIC vendors using the contact details on this page.
Support for schools using EPIC
Find out about support for schools EPIC in schools — training, tools, promotional information
Alexander Street Press
Contact
Reuben Sonn
reuben.sonn@proquest.com
Technical support
support@alexanderstreet.com
To check the technical status of Alexander Street Press resources
ProQuest status page
Administration support
Alexander Street Press admin
(username & password required)
Promotional and training support
Alexander Street Press resource centre
Alexander Street Press/ProQuest EPIC member support page
Website
American Library Association (RDA Toolkit)
Contact
Jennifer Gongorek
jgongorek@ala.org
rdatoolkit@ala.org
Technical support
Administration support
RDA toolkit (username and password required)
Ancestry Library Edition
Contact
Reuben Sonn
reuben.sonn@proquest.com
Technical support
Administration access
Ancestry Library Edition administration access
(access this link from within a network that has been IP authenticated for access to your Ancestry Library Edition account)
Website
Ancestry Library Edition website
Promotional and training support
Ancestry Library Edition LibGuide
Ancestry 5-Minute Finds Series - YouTube
Beamafilm
Contact
Louise van Rooyen
louise@beamafilm.com
Technical support
Beamafilm help
info@beamafilm.com
Website
Promotional and training support
Bloomsbury
Contact
Jo Deakin
jo.deakin@bloomsbury.com
+65 9131 1810
Technical support
Drama Online help
Bloomsbury Fashion Central helpdesk
Administration access (user and password required)
Website
Promotional and training support
Drama Online library resources
Bloomsbury Fashion Central library resources
Churchill Archive librarian resources
Bookery
Contact
Jennifer Paschal
info@bookery.com.au
0800 409 101
Technical support
info@bookery.com.au
Clarity English support
Mango Languages
Website
Promotional and training support
Clarity English resources
Mango Languages — how it works
New South Wales AMES Online English Courses
Bridget Williams Books
Contact
Tom Rennie
tom.rennie@bwb.co.nz
Technical support
Administration access
Email for monthly usage statistics
collections@bwb.co.nz
Website
Cambridge University Press
Contact
Marika Whitfield
mwhitfield@cambridge.org
+61 487 500 377
Technical support
academictechsupport@cambridge.org
Administration access
Website
Promotional and training support
ClickView
Contact
Jarrod MacEachern
jarrod.maceachern@clickview.com.au
+61 2 9509 2600
Technical support
support@clickview.co.nz
ClickView Help Centre
Downloads and Integrations
Administration support
Training support
Website
Credo
Contact
Jonathan Fredman (Infobase Learning)
jfredman@infobaselearning.com
+61 2 4573 1994
Technical support
support@credoreference.com
Credo help center
Administration access
Credo administration (user id and password required)
Website
Promotional and training support
Digitales
Contact
Edward Krumins
ek@digitales.com.au
Technical support
Website
Promotional and training support
EBSCO Information Services
Contact
Stephen Lowe
sglowe@ebsco.com
027 566 5278
Technical support
support@ebsco.com
EBSCOConnect
Administration access
EBSCO administration (user id and password required)
EBSCO administration user guide
Website
Promotional support
Training support
Encyclopaedia Britannica
Contact
Ola Connelly
olac@eb.com.au
+61 2 9915 8800
Technical support
Jimmy Fan
jfan@eb.com.au
Administration access
Britannica user statistics (user id and password required)
Website
Encyclopaedia Britannica website
Promotional support
Encyclopaedia Britannica promotional resources
Training support
Forward Learning (World Book)
Contact
Michael Brown
mbrown@worldbook.com.au
Cathy Hain
cathy@worldbook.com.au
Technical support
Administration access
World Book my account (user name and password required)
Website
Promotional and training support
Gale Cengage
Contact
Anis Ali
anis.ali@cengage.com
+61 3 9685 4125
Technical support
Lynette Lewis
lynette.lewis@cengage.com
+61 3 9685 4125
Administration access
Gale Cengage (user name and password required)
Website
Promotional support
Gale Cengage support (location ID required for customised support)
Training support
Haynes Australia
Contact
Joe Panto
jpanto@haynes.com.au
+61 2 8713 1403
General & Technical support
sales@haynes.com.au
+61 2 8713 1400
Website
Healthy Life Media
Contact
Phil Ryan
phil.ryan@hlmedia.co.nz
09 484 1341
Technical support
Phil Ryan
phil.ryan@hlmedia.co.nz
0800 360 0582
Website
Training support
IGI Global
Contact
Darren Viollet
dviollet@igi-global.com
Technical support
Administration access
IGI Global librarian corner
(access this link from within a network that
has been IP authenticated for access
to your IGI Global account)
Website
Promotional support
IGI Global librarian corner promotions
Training support
iGroup Australasia
Contact
Chloe Mei-Kun Lok
chloe.lok@igroupanz.com
+61 3 9909 7077
General & technical support
Websites
Infobase Learning
Contact
Jonathan Fredman
jfredman@infobaselearning.com
+61 2 4573 1994
Technical support
Administration access
Infobase Learning administration access user name and password required)
Website
Promotional and training support
JCS Online Resources
Contact
Alex Reid
alex@jcsonlineresources.org
Website
Promotional and training support
British Newspaper Archive - JCS Online Resources support page
Findmypast - JCS Online Resources support page
Findmypast YouTube Channel
McGraw-Hill
Contact
Karin Kelly
karin.kelly@mheducation.com
Technical support
McGraw-Hill technical support
platformsupport@mheducation.com
Administration access
McGraw-Hill usage statistics portal
AccessEngineering administration page
AccessScience administration page
Websites
McGraw-Hill website
AccessEngineering website
AccessScience website
Anatomedia website
MDM Entertainment
Contact
Corey Bancks
corey@mdmentertainment.com.au
+61 2 4721 8259
Technical support
Ziptales technical support
chris@ziptales.com
World Trade Press technical support
support@worldtradepress.com
Websites
MDM Entertainment website
Ziptales website
World Trade Press website
NewsBank
Contact
Louise Valier-D’Abate (Bezi Publishing Services)
louise@bezi.com.au
+61 455 864 860
Technical support
Administration access
NewsBank administration access (user name and password required)
Website
Promotional support
Training support
New Zealand Geographic
Contact
James Frankham
james@nzgeographic.co.nz
09 913 9623
Technical support
Website
New Zealand Geographic website
Promotional support
Oxford University Press
Contact
Nami Thompson-Marnell
nami.thompson@oup.com
Technical support
onlinecustomerservices@oup.com
Administration access
Oxford University Press subscriber services
(user name and password required)
Website
Oxford University Press website
Promotional and training support
PressReader
Contact
Matthew Hedrick
matthewh@pressreader.com
+61 410 765 307
Technical support
PressReader Help Center
Submit a support request
Administration access
PressReader administration access (user name and password required)
Promotional support
PressReader marketing and promotions
Website
Training support
ProQuest
Contact
Reuben Sonn
reuben.sonn@proquest.com
Technical support
tsupport@proquest.com
ProQuest support
eBook Central support
ebooksupport@proquest.com
ProQuest status page
Administration access
ProQuest administration access
(user name and password required)
Website
Promotional and training support
ProQuest tools and resources
ProQuest/Alexander Street Press EPIC member support page
RMIT Publishing
Contact
Amit Pattnaik
amit.pattnaik@rmit.edu.au
Technical support
Administration access
RMIT Informit administration access
Website
Promotional and training support
RMIT Publishing user awareness programmes
RMIT Publishing frequently asked questions