EPIC vendors
As an EPIC member you can contact EPIC vendors for training, promotional material, usage statistics, technical support and general enquiries about their resources.
Vendor support for EPIC members
EPIC members can contact EPIC vendors using the contact details on this page.
Support for schools using EPIC
Find out about support for schools EPIC in schools — training, tools, promotional information
About3 Learning (previously Coinfo)
Contact
Joanne Verbeeten
jverbeeten@about3.com.au
+61 3 9495 7663
Website
American Library Association (RDA Toolkit)
Contact
Ramon Robinson
rrobinson@ala.org
rdatoolkit@ala.org
Technical support
Administration support
RDA toolkit (username and password required)
Beamafilm
Contact
Darren Wilson
accounts@beamafilm.com
Technical support
Beamafilm help
info@beamafilm.com
Website
Promotional and training support
bibliotheca Pty Ltd
Contact
Chris Luxmoore
c.luxmoore@bibliotheca.com
027 914 1444
Technical support
cloudLibrary & cloudLibrary NewsStand
cloudsupport@bibliotheca.com
Comics Plus
support@librarypass.com
Website
Promotional and training support
cloudLibrary marketing materials
cloudLibrary training videos
Comic Plus training videos
cloudLibrary NewsStand marketing materials & training requests,
email c.luxmoore@bibliotheca.com
Bloomsbury
Contact
Jo Deakin
jo.deakin@bloomsbury.com
+65 9131 1810
Technical support
Drama Online help
Bloomsbury Fashion Central helpdesk
Administration access
(user and password required)
Website
Promotional and training support
Drama Online library resources
Bloomsbury Fashion Central library resources
Churchill Archive librarian resources
Bookery
Contact
Katharina Guichard-Weiss
info@bookery.com.au
0800 409 101
Technical support
info@bookery.com.au
Clarity English support
Mango Languages
Website
Promotional and training support
Clarity English resources
Mango Languages — how it works
New South Wales AMES Online English Courses
Bridget Williams Books
Contact
Maggie Blackburn
collections@bwb.co.nz
Technical support
Administration access
Email for monthly usage statistics
collections@bwb.co.nz
Website
Britannica Digital Learning
Contact
Bonnie Barr
bbarr@eb.com.au
0800 225 044
Technical support
Jimmy Fan
jfan@eb.com.au
Administration access
Britannica user statistics (user id and password required)
Website
Encyclopaedia Britannica website
Promotional support
Encyclopaedia Britannica promotional resources
Training support
Cambridge University Press
Contact
Marika Whitfield
mwhitfield@cambridge.org
+61 487 500 377
Technical support
academictechsupport@cambridge.org
Administration access
Website
Promotional and training support
Credo
Contact
Jonathan Fredman (Infobase Learning)
jfredman@infobaselearning.com
+61 2 4573 1994
Technical support
support@credoreference.com
Credo help center
Administration access
Credo administration (user id and password required)
Website
Promotional and training support
Digitales
Contact
Edward Krumins
ek@digitales.com.au
Technical support
Website
Promotional and training support
EBSCO Information Services
Contact
Stephen Lowe
sglowe@ebsco.com
027 566 5278
Technical support
EBSCO Connect
Log a support request via EBSCO Connect (an EBSCO Connect account is required)
Administration access
EBSCO administration (user id and password required)
EBSCO administration user guide
Website
Promotional support
Training support
Forward Learning (World Book)
Contact
Michael Brown
mbrown@worldbook.com.au
Cathy Hain
cathy@worldbook.com.au
Technical support
Administration access
World Book my account (user name and password required)
Website
Promotional and training support
Gale Cengage
Contact
Anis Ali
anis.ali@cengage.com
+61 3 9685 4125
Technical support
Lynette Lewis
lynette.lewis@cengage.com
+61 3 9685 4125
Administration access
Gale Cengage (user name and password required)
Website
Promotional support
Gale Cengage support (location ID required for customised support)
Training support
Haynes Australia
Contact
Joe Panto
jpanto@haynes.com.au
+61 2 8713 1403
General & Technical support
sales@haynes.com.au
+61 2 8713 1400
Website
Healthy Life Media
Contact
Phil Ryan
phil.ryan@hlmedia.co.nz
09 484 1341
Technical support
Phil Ryan
phil.ryan@hlmedia.co.nz
0800 360 0582
Website
Training support
IGI Global
Contact
Richard Illingworth
rillingworth@igi-global.com
Technical support
Administration access
IGI Global librarian corner
(access this link from within a network that
has been IP authenticated for access
to your IGI Global account)
Website
Promotional support
IGI Global librarian corner promotions
Training support
iGroup Australasia
Contact
Chloe Lok
chloe.lok@igroupanz.com
+61 431186080
General & technical support
Websites
iGroup
Medici.tv
Tezuka Manga Digital Library
New York Times
Infobase Learning
Contact
Jonathan Fredman
jfredman@infobaselearning.com
+61 2 4573 1994
Technical support
Administration access
Infobase Learning administration access user name and password required)
Website
Promotional and training support
JCS Online Resources
Contact
Rupert Brice
rupert@jcsonlineresources.org
Website
Promotional and training support
British Newspaper Archive - JCS Online Resources support page
Findmypast - JCS Online Resources support page
Findmypast YouTube Channel
Little Mouse Co.
Contact
Lizzie Dunn
lizzie.dunn@littlemouseco.com
021 102 9362
Technical support
hello@littlemouseco.com
Download the Lingogo App:
- From Google Play
- From the Apple App Store
Website
Promotional and training support
Lingogo promotional link for libraries
Lingogo training and support link for libraries
Lingogo FAQs
Lingogo 20 second demo video
NewsBank
Contact
Louise Valier-D’Abate (Bezi Publishing Services)
louise@bezi.com.au
+61 455 864 860
Technical support
Administration access
NewsBank administration access (user name and password required)
Website
Promotional support
Training support
New Zealand Geographic
Contact
James Frankham
james@nzgeographic.co.nz
09 913 9623
Technical support
Website
New Zealand Geographic website
Promotional support
Niche Academy
Niche Academy Contact
Selena Montoya (for Niche Academy platform queries)
smontoya@nicheacademy.com
EnvisionWare Contact
Trish Mullis (for subscription queries)
trish.mullis@envisionware.com
Technical support
Niche Academy helpdesk
support@nicheacademy.com
Create a support ticket
Niche Academy Help Centre
Website
Promotional and training support
Oxford University Press
Contact
Nami Thompson-Marnell
nami.thompson@oup.com
Technical support
Administration access
Oxford University Press subscriber services
(user name and password required)
Website
Oxford University Press website
Promotional and training support
PressReader
Contact
Matthew Hedrick
matthewh@pressreader.com
+61 410 765 307
Technical support
PressReader Help Center
Submit a support request
Administration access
PressReader administration access (user name and password required)
Promotional support
PressReader - tools for success portal
PressReader marketing and promotions
Website
Training support
ProQuest (including Alexander Street Press & Ancestry Library Edition)
Contact
Reuben Sonn
reuben.sonn@proquest.com
Technical support
tsupport@proquest.com
support@alexanderstreet.com
ProQuest support
ProQuest status page
Administration access
ProQuest administration access
(user name and password required)
Alexander Street Press admininstration access
(username & password required)
Ancestry Library Edition administration access
(access this link from within a network that has been IP authenticated for access to your Ancestry Library Edition account)
Websites
ProQuest website
Alexander Street Press
Ancestry Library Edition website
Promotional and training support
ProQuest tools and resources
Alexander Street Press resource centre
Ancestry Library Edition LibGuide
Ancestry 5-Minute Finds Series - YouTube
ProQuest/Alexander Street Press EPIC member support page
RMIT Publishing (Informit)
Contact
Amit Pattnaik
amit.pattnaik@rmit.edu.au
Technical support
Administration access
Informit administration access
Website
Promotional and training support
Informit user awareness programmes
Informit frequently asked questions
Storytime PODs
Contact
Sunny Arumugam
sunny@storytimepods.com.au
+61 1300 90 11 33
Technical support
Administration access
LOTE Online for Kids customer dashboard
(Username and password required)
Website
Promotional and training support
Access training and promotional support through the LOTE Online for Kids customer dashboard
(Username and password required)