What APNK offers

APNK key features

Key features of the APNK service are set out below.

Internet

• A high-speed internet connection (fibre, where available).
• A managed network, with content filtering. The filter is updated every 2 hours.
• One Wi-Fi Access Point (WAP) provided per library service location.
• Capacity for the public to connect BYO devices to Wi-Fi.
• APNK supports 24/7 Wi-Fi access; libraries can also choose from a list of options for reduced Wi-Fi operating hours.

Hardware

• Modern computer hardware using the Chrome operating system. Hardware is provided on a lease arrangement with a guaranteed technology refresh every 3 years.
• Insurance cover for Chromebooks in case of accidental damage or theft.
• Keyed security locks for desktop ChromeStations.
• Ability for customers to attach headphones, webcams, and external drives to computers.
• A4 printer with black-and-white and colour printing options.
• A4 scanner option.

Systems and support

• Web-app system to manage customer printing. This includes options to preview the print job and receive payment in advance of print release.
• Computer booking queue system, for managing high demand.
• Sign-in to computer sessions via either library membership number (for Kōtui libraries) or guest pass.
• Accessibility options, for example, large-size text or text to speech.
• Administration support provided by The National Library, including accounts processing, contract renewals, travel arrangements, and meeting minutes.
• A constantly expanding catalogue of support documentation and resources available online.
• 7-day service desk support from the specialist APNK team, via an 0800 number, email and an online service portal.

APNK Wi-Fi only option

A Wi-Fi only option is also available, which provides a managed and filtered internet and Wi-Fi infrastructure only. This option includes the features listed in the Internet heading above, as well as service desk support.