Social media transparency statement

This transparency statement explains how we use and engage on social media in accordance with the Public Service Commission’s Guidance for State services official use of social media.

How we use social media

We use social media to share:

  • highlights of our collections
  • exhibitions held at the Library or using our collections
  • the services that the Library provides to researchers, librarians, schools and writers and authors
  • the work that the library does
  • projects we are working on with our partners
  • new content from our digital channels (for example, exhibitions, blogs, events,)
  • insights about the work we do and what it’s like to work for us
  • information about careers and job vacancies at the Library
  • other tweets, articles or publications of interest that are relevant to our work and of interest to our community.

How we engage

We welcome feedback and ideas from our followers and will try to join these conversations where possible; however, we can't guarantee we will be able to reply individually to every post.

All social media accounts are monitored from 9am to 5pm on weekdays and sporadically outside these hours. We will respond to private messages, as soon as we can, during business hours. If you have an urgent query, please contact us directly.

We may choose to retweet, @mention, or post information by other organisations and/or individuals for the interest and information of our followers. However, we do not endorse or guarantee the accuracy of this information.

We may follow/like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information.

The National Library runs a blog which has a comment feature. The blog posts are written by staff with occasional guest blogs from friends of the Library. All comments are moderated before posting.

Our social media channels

We currently use the following social media channels.

National Library blog
National Library twitter
National Library facebook
Services to Schools twitter
Turnbull Ephemera tumblr
Turnbull Rare Books tumblr
He Tohu facebook
DigitalNZ twitter
DigitalNZ facebook

Social media terms of use

We love to hear from everyone who uses the Library — for research, inspiration and enjoyment.

The information below sets out the terms under which we invite you to engage with us. We ask that you respect other people’s views while using/interacting with our social media pages. We may remove any posts that include:

  • any explicit or unrelated content or personal information such as addresses, phone numbers, email addresses or other online contact details
  • commercial endorsements or promotion of any product, service or publication
  • language or content that is defamatory, racist, sexist or discriminatory, insulting, offensive (including swearing and obscene or vulgar comments), or potentially harmful advice
  • content that is not accurate or relevant

Comments or users that breach any of our terms may be removed and blocked from our pages.

Enquiries and complaints

Members of the public have the right to raise any concerns about the Library’s use of social media. If you have any enquiries about our social media activities, or believe we have not acted in accordance with the transparency statement above, you should contact us at the following address:

National Library of New Zealand Te Puna Mātauranga o Aotearoa
PO Box 1467
Wellington 6140
New Zealand

Tel — +64 4 472 2733
Email — digital-services@dia.govt.nz.